Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by ink759 through our website, mobile platform, customer support channels, and any other services we provide. ink759 operates as an online betting platform serving Indonesian players with sports betting, live casino, slots, togel (traditional lottery), and related gaming entertainment.

We are committed to compliance with international data protection standards and best practices. This policy should be read in conjunction with our Terms & Conditions, which govern your use of ink759 services.

2. Data Controller Information

ink759 acts as the data controller for all personal information collected through our platform. We are responsible for determining how your personal data is processed and for ensuring appropriate security measures are in place. For privacy-related inquiries or to exercise your data rights, you may contact us through the channels listed in Section 11 of this policy.

3. Types of Personal Information We Collect

To provide our services effectively and comply with regulatory requirements, ink759 collects various types of personal information:

3.1 Information You Provide Directly

• Account Registration Data: Full name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification (KYC) Documents: Indonesian National ID (KTP), passport or other government-issued identification, proof of address (utility bills, bank statements), selfie photographs for facial recognition verification.
• Financial Information: Bank account details (bank name, account holder name, account number), e-wallet account information (OVO, DANA, GoPay), payment card details (processed through secure third-party payment processors), transaction history including deposits and withdrawals.
• Communication Records: Live chat transcripts, email correspondence, support tickets, feedback submissions, and any other communications with our customer support team.
• Marketing Preferences: Your consent choices regarding promotional communications, email newsletters, SMS marketing, and bonus offers.

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type (mobile/desktop), screen resolution, time zone setting, browser plug-in types and versions.
• Usage Data: Pages visited, games played, bet history, session duration, click patterns, navigation paths, timestamps of activities, geolocation data (where permitted by your device settings).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze site performance, and deliver personalized content. See Section 9 for detailed cookie information.

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation, payment method verification, fraud detection alerts from banks and e-wallet providers.
• Game Providers: Game session data, bet outcomes, RTP (Return to Player) statistics from partners like Pragmatic Play, Evolution Gaming, Microgaming, and other licensed game suppliers.
• Identity Verification Services: Document authentication results, fraud screening reports, sanctions list checks from third-party KYC service providers.

4. How We Use Your Personal Information

ink759 processes your personal data for the following purposes, all of which are necessary for providing our services and complying with legal obligations:

4.1 Service Provision and Account Management

• Creating and maintaining your betting account
• Processing deposits, withdrawals, and other financial transactions
• Enabling gameplay across sportsbook, live casino, slots, and lottery products
• Verifying your identity and age (21+ requirement)
• Managing your account preferences, limits, and settings
• Providing customer support and responding to inquiries

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, collusion, and other prohibited activities
• Detecting and preventing underage gambling
• Maintaining audit trails for regulatory inspections
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms & Conditions and other policies

4.3 Platform Security and Fraud Prevention

• Monitoring for suspicious account activity and unauthorized access attempts
• Identifying and blocking fraudulent transactions
• Preventing bonus abuse and advantage play tactics
• Protecting against cyber attacks, hacking, and data breaches
• Maintaining system integrity and operational security

4.4 Service Improvement and Personalization

• Analyzing usage patterns to improve platform functionality and user experience
• Personalizing game recommendations based on your preferences
• Developing new features and services tailored to Indonesian players
• Conducting market research and customer satisfaction surveys
• Optimizing website performance and mobile responsiveness

4.5 Marketing and Communications (With Your Consent)

• Sending promotional offers, bonus notifications, and special campaigns
• Delivering personalized betting tips and game updates
• Informing you about new game releases, tournaments, and VIP benefits
• Sharing news about platform updates, maintenance schedules, and policy changes

Note: You may opt out of marketing communications at any time through your account settings or by clicking unsubscribe links in our emails. Opting out does not affect essential service communications such as transaction confirmations and security alerts.

5. Legal Basis for Processing (GDPR Compliance)

For users in jurisdictions covered by the General Data Protection Regulation (GDPR) or similar data protection laws, ink759 processes your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (providing betting services, processing transactions, managing your account).
• Legal Obligation: Processing required to comply with legal and regulatory requirements (KYC/AML compliance, age verification, tax reporting, regulatory audits).
• Legitimate Interests: Processing necessary for our legitimate business interests (fraud prevention, platform security, service improvement, business analytics) provided these interests do not override your fundamental rights.
• Consent: Processing based on your explicit consent (marketing communications, optional data collection, personalized recommendations). You may withdraw consent at any time.

6. How We Share Your Personal Information

ink759 does not sell your personal information to third parties for marketing purposes. We may share your data with the following categories of recipients only when necessary:

6.1 Service Providers and Business Partners

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, etc.) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other licensed gaming software suppliers who provide the games and betting markets on our platform.
• KYC/AML Service Providers: Third-party identity verification and fraud detection services that help us comply with regulatory requirements.
• Technology Infrastructure Providers: Cloud hosting services, content delivery networks (CDN), cybersecurity providers, and IT support contractors who maintain our platform infrastructure.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems used to deliver customer support.

6.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations or respond to valid legal requests
• Protect ink759's rights, property, or safety
• Prevent or investigate suspected fraud, security breaches, or illegal activities
• Enforce our Terms & Conditions or other policies

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

7. Data Security Measures

ink759 implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on encrypted servers with restricted access controls and regular security audits.
• Firewall Protection: Multi-layered firewall systems protect against external threats and unauthorized network access.
• Regular Security Testing: Penetration testing, vulnerability scans, and security assessments conducted by independent third-party experts.
• Two-Factor Authentication (2FA): Optional 2FA available for enhanced account security.

7.2 Organizational Security

• Access Controls: Personal data access is restricted to authorized personnel on a need-to-know basis with unique credentials and activity logging.
• Employee Training: Regular data protection and security awareness training for all staff members.
• Confidentiality Agreements: All employees and contractors are bound by strict confidentiality obligations.
• Incident Response Plan: Comprehensive data breach response procedures to minimize impact and ensure timely notification if a breach occurs.

7.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication if available
• Log out of your account when using shared or public devices
• Keep your email account secure as it is used for password resets
• Report any suspicious account activity immediately to our support team
• Beware of phishing emails claiming to be from ink759 - we will never ask for your password via email

8. Data Retention

ink759 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations:

After the retention period expires, personal data is securely deleted or anonymized. You may request earlier deletion of your data by closing your account, subject to our legal obligations to retain certain records.

9. Cookies and Tracking Technologies

ink759 uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functionality (login, account security, payment processing). These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us improve website performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional content and measure campaign effectiveness (requires your consent).

9.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect platform functionality. Consult your browser's help documentation for specific instructions.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

10.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.

10.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings.

10.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent. Note that we may be legally required to retain certain data for regulatory compliance.

10.4 Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances (e.g., if you contest the accuracy of the data or object to processing).

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

10.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will stop processing your data unless we have compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before consent withdrawal.

10.8 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the information in Section 11.

11. Contact Information for Privacy Matters

If you have questions, concerns, or requests regarding this Privacy Policy or how ink759 handles your personal information, please contact us through the following channels:

• Email: [email protected] (displayed as plain text for security)
• Live Chat: Available 24/7 through your ink759 account dashboard
• Written Correspondence: Privacy Officer, ink759 (address details available in your account settings after registration)

We aim to respond to all privacy-related inquiries within 7 business days. For data access requests and other formal rights requests, we will respond within 30 days as required by applicable law.

12. Children's Privacy

ink759 does not knowingly collect or solicit personal information from individuals under 21 years of age. Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction (minimum 21 years for Indonesia). If we discover that we have inadvertently collected information from a minor, we will immediately delete that information from our systems. If you believe a minor has provided personal information to ink759, please contact us immediately.

13. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, game providers, or data centers are located. These countries may have data protection laws that differ from Indonesian law. When we transfer your data internationally, we ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by relevant data protection authorities
• Ensuring recipients are certified under recognized privacy frameworks
• Conducting due diligence on the data protection practices of service providers

14. Changes to This Privacy Policy

ink759 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you via:

• Email notification to your registered email address
• Prominent notice on the ink759 website and mobile platform
• In-account notification upon your next login

The updated policy will include a revised "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of ink759 services after changes are posted constitutes acceptance of the updated policy.